Hello. Our TV box wont load past the welcome screen, once it's been turned on it loads the welcome screen and then turns off, only to do it all again. Any ideas what the issue may be? And how I fix it. Many thanks, nicola
You can try leaving your box off at the mains for perhaps 10minutes and retrying, but otherwise... a box that won't bootup or is restarting, has a fault.
I'd recommend calling Virgin to report it. 150 from a VM phone, or 0345 4541111 from any other phone, and follow the options for "I have a fault with my TV service"
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks