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Sha05ron
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Tv box keeps going off

The tv box just keeps going off ,no tv access this has happened 3 times in the past 2 weeks. I switch the box off and on again but makes no difference 

 

 

 

[MOD EDIT: Subject title changed for clarity]

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japitts
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Re: Tv box keeps going off

Are you saying that your TiVo is restarting? It's fault if so. No TV box should be restarting anything more than occasionally and even then, overnight.

Given the time of year, I would strongly recommend calling into faults to report this - 150 from a VM phone or 0345 4541111 from any other phone. You're pushing it very fine for the inevitable engineer visit that this will probably need for swapping the box out.

You may be waiting several days for a response on here.

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Carley_S
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Re: Tv box keeps going off

Hi @Sha05ron

 

Welcome to the community!. Thanks for getting in touch.
I have located your account but can't see any immediate issues with our set top box.
Is the box fully rebooting on it's own or are you loosing connection to channels? For example if you're watching On demand or streaming channels do you get a connection lost message? Or is it happening on live channels from the TV guide rather than apps?

If you see any error codes or messages at all please let us know as that will be helpful too. 

Carley - Forum Team


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