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Message 11 of 15
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Re: Tv and broadband distribution

The tv is still showing signs of the picture breaking up, the worst is on recorded programs.

the broadband connection is no better.

i don’t live of the internet but when I do use it I would like to spend less time waiting of it to work.

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Message 12 of 15
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Re: Tv and broadband distribution

I the last hour it has been off twice.

we need a better service than this for the price we pay.

i will repeat again what the situation is,

1, the wifi signal is always showing full strength

2 the constant buffering symbol appears when the screen cannot connect

3. I have tried plugs, switching off, resetting and moving the modem

4, the virgin connection is at the bottom of the list of signals when I need to reconnect

5, this has been like this since we started using the new system 2 months ago

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Message 13 of 15
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Re: Tv and broadband distribution

Saturday 21.00 we started watching Netflix, it was slow to start up the program ran for 4 minutes and dropped out with the buffering symbol running back up to 100% this took about a minute, as soon as the program reset it lasted less than a minute and dropped out again.

the internet was off for 25 minutes. By this time we started watching a recorded movie, the picture on the last ten minutes was almost unwatchable.

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Message 14 of 15
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Re: Tv and broadband distribution

Sunday.

after a long day working I switch on my iPad at 22.00 I had a bill to pay online, near the end of the transaction the broadband went off it took me almost 30 minutes to reconnect, and the next 30 minutes to find out if the payment was made.

then I am left watching pixelated pictures on my tv

how do I get this fixed

how long do I wait while I am paying for an inferior service and virgin media is still taking money, last months bill was £170 . When do I start to get value for money???

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Message 15 of 15
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Re: Tv and broadband distribution

Hi Roboxyz,

 

Thank you for your post. I'm sorry to hear about this. 

 

I will private message you so I can look into this. 

 

^Martin

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