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Sirion
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Tv Outage TiVo box not recovered

No Tv Service since 2/12/21 at 11.30 am Television displays message “Please retune using the menu”

No menu available to retune with I have rebooted both th3 TiVo box and the Router to no avail

Phoning 150 resulted in a text with a link to a solution The link is unobtainable

Virgin please organise an engineer

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newapollo
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Re: Tv Outage TiVo box not recovered

Hi @Sirion 

The 'Please retune using the menu' message will be from your TV set and not the VM set top box.

Check the source you are using eg HDMI1,2,3 etc using the button on your TV remote to find the VM box input

It's possible you may also need to try a new HDMI cable/port.

 

Dave

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Sirion
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Re: Tv Outage TiVo box not recovered

Thank you very++++ much Who knows why the HDMI input port was changed anyways all fine now.You we’re so much more helpful than Virginmedia
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Gareth_L
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Re: Tv Outage TiVo box not recovered

Hi Sirion

If you need anything else were only a message away 

Take care 

Gareth_L

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