No Tv Service since 2/12/21 at 11.30 am Television displays message “Please retune using the menu”
No menu available to retune with I have rebooted both th3 TiVo box and the Router to no avail
Phoning 150 resulted in a text with a link to a solution The link is unobtainable
Virgin please organise an engineer
Go to Answer
The 'Please retune using the menu' message will be from your TV set and not the VM set top box.
Check the source you are using eg HDMI1,2,3 etc using the button on your TV remote to find the VM box input
It's possible you may also need to try a new HDMI cable/port.
I don't work for Virgin Media.
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