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Trying to order a new TV remote

Hi. My TV remote for my Tivo box has several buttons that won't work. I've tried all the usual fixes to no avail. I've repeatedly tried to order a new remote online but just keep getting an error page at the end when I submit my order, which says there has been a technical issue and I'll need to try again. 

I rang up one day between Christmas and New Years and spoke to someone who eventually said he would send me out a new remote free of charge. It's never arrived. I'm getting really quite annoyed now. I would just like a new remote sent out without me having to ring up again and jump through all the hoops for an hour and a half. 

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LittleMick73
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Re: Trying to order a new TV remote

Hi the only way apart from phoning is to buy a new one on eBay or Amazon. Regards Micky
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