Hi, after getting the dreaded green screen plus no landline and hanging on for ages to get through to a technician, I have been told that a technician will visit my home in five days!!! Five days!! This is totally unacceptable. I have asked for the first available cancellation. Here’s hoping 🤞 is this a normal wait time? If so I think I shall be changing my service provider.
Thank you. Yes I guess I’ll have to wait. Just been frustrating as looking on the forum it says if you get the dreaded green screen usually means that the box has burnt out. Wish virgin could of sent a new one and maybe an engineer too. Hopefully if this is the case he will bring one with him. Virgin really need to step up with their appointments.