Virgin Media Community

[raidbar]

I was assured by a Virginmedia staff member that I would be able to transfer my recorded programmes over to my new TV 360 box can anyone confirm this?

[jb66]

This has never been a option  you will loose everything 

[japitts · Accepted solution]

I'll also quote from one of the VM webpages on the same subject... (this is aimed mainly at conversions from V6 > TiVo, but the point is the same)

[Paulina_Z]

Hi @raidbar,

Thank you for first post. I'm very sorry to hear that you were advised that you'll be able to transfer your recordings when moving to a new TV box. This is incorrect, as @japitts advised and provided a screen shot of our website.

You can read more about Your Recordings on our website. If there's anything else we can do to help, please let us know. We'll be more than happy to assist further.

Thank you.

[GerryWait]

This is helpful to know - I was also explicitly told my recorded programme could be transferred. I would not have upgraded had I been told the truth.  I will make a formal complainst.

[Kain_W]

Really sorry regarding the mis-information GerryWalt,

If you'd like to raise a complaint you can via this link and our team will pick this up.

Thanks,