Virgin Media Community

[Teshi100]

Hi 

My old TiVo box has had to be replaced and I was told that I could transfer over my series links, although not my recorded programmes. Does anyone have the link for this? The one I was given doesn't work. Also will my old remote control still work for the new TiVo box? It's a like for like swap.

Thanks in advance

Teshi

[newapollo]

Transferring series links has been broken for a few months now.

You should be supplied with a new remote control which will need pairing with the new box. ou should also be able to use your old remote control with the new box but it will probably need resetting and pairing.

[Teshi100]

Hi Dave

Thanks for the info, appreciate your help 🙂. I'm disappointed that I won't be able be to transfer the links over, the advisor should have told me that over the phone.  I also wasn't sent a new remote control. Is it quite easy to pair my old one to my new TiVo box? I will try to call them to get another one - that's if I can get through! Doesn't seem I can order one in line 🤔

Teshi

[japitts · Accepted solution]

I'll wager the adviser didn't, doesn't realise that the functionality is currently broken.

There's online guides to pairing your remote here - new ones can be ordered here 

[Ernie_C · Accepted solution]

@Teshi100 

Have you actually tried ordering one online?

https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app

[Teshi100]

Thanks! Most helpful

[Teshi100]

Thanks!