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Anonymous
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Transfer TiVo box settings and recordings to new box

I have just got a new TiVo box to replace the old faulty one and want to transfer my recordings and settings. I understand it's not possible to transfer the recordings because of licensing restrictions, but surely VirginMedia is able to do this because it has deactivated my old box. I have read elsewhere that it IS possible to transfer recordings by plugging the old box via ethernet cable into my router...

Also, I have tried several times now to copy my settings and series links via https://manage-virgintvgo.virginmedia.com/tivo/boxswap/copy/ and it is has not worked, despite saying 'Success' each time and that it will take 30 minutes.

Please help.

I am absolutely exasperated with Virgin Media's useless phone support, waiting hours and hours in their sodding queue because they don't think their customers are worth giving them a better service, and the fact that they refer customers to a forum in lieu of proper support stinks.

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newapollo
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Re: Transfer TiVo box settings and recordings to new box

Hi GrumpPot,

I'm really sorry to inform you that it's not been possible to transfer recordings between boxes, and unfortunately the transferring of settings and series links has been broken for over 6 months now.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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Anonymous
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Re: Transfer TiVo box settings and recordings to new box

Additionally, recordings on the new box are very badly pixelated, despite the original live TV being fine. I have spent hours and hours trying to get Virgin to fix it and, despite sending two engineers and getting a new (not 6) tivo box, I still have this problem, although at least live TV with the new box isn't a problem at the moment.

japitts
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Re: Transfer TiVo box settings and recordings to new box


@Anonymous wrote:

Additionally, recordings on the new box are very badly pixelated, despite the original live TV being fine. I have spent hours and hours trying to get Virgin to fix it and, despite sending two engineers and getting a new (not 6) tivo box, I still have this problem, although at least live TV with the new box isn't a problem at the moment.


Check to see whether you have a problem if you pause or rewind live TV. If you do, you might just have problem with the hard drive.

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Anonymous
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Re: Transfer TiVo box settings and recordings to new box

Thanks. Pausing/rewinding live TV is all fine. A film on Channel 4 I recorded yesterday is so awful that I can't watch it, but something on BBC 1 I recorded earlier is fine.

It's frustrating because every time I do manage to speak to someone at Virgin, I start from scratch and get told something completely different every time. That's why I got the new box, because they haven't got a clue basically.

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japitts
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Re: Transfer TiVo box settings and recordings to new box

If you have issues with recordings, then there's usually one of 2 causes:

Signal issues causing pixellation of the picture, this will affect live TV

Problems with the hard drive that would affect all non-live content.

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Anonymous
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Re: Transfer TiVo box settings and recordings to new box

Thanks. They checked/adjusted input levels on the old box - that made no difference. They've now replaced the box and pixelation is affecting SOME recorded programmes only...

So we're pretty much back at square but having now lost all my recordings, series links, and settings. Whoopee.

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Anonymous
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Re: Transfer TiVo box settings and recordings to new box

Why, if it's not possible to transfer settings etc between TiVo boxes, does Virgin still give you the option to here: http://manage-virgintvgo.virginmedia.com/tivo/

Virgin - how about you answer this one instead of passing the buck and letting people answer for you on a forum?

japitts
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Re: Transfer TiVo box settings and recordings to new box


@Anonymous wrote:

Thanks. They checked/adjusted input levels on the old box - that made no difference. They've now replaced the box and pixelation is affecting SOME recorded programmes only...


Is there any pattern to this? Like, is it particular channels? Can you watch those channels live?

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Anonymous
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Re: Transfer TiVo box settings and recordings to new box

Hi japitts,

No it's completely random. Pixelation was awful. They sent a replacement tivo box (not 6 - I have an old TV) which seemed to fix it, but I couldn't use it for very long because that box packed up - it gets stuck in a start up loop and never gets any further.

So I put the old box back and everything seemed fine for a week or so, then a little pixelation has crept back in. Completely random, but mostly everything - live and recorded - is bearable to watch.

Worst is BBC iPlayer which keeps freezing and eventually crashing, despite watching the lower quality video and turning off beta setting.

One engineer has suggested it's that the TV is too old, but I don't think it is as for the most part everything is fine and the problem is only there when using the TiVo box. It definitely seems like it's the signal more than anything else. Updating my TV may be an option but it's not a guarantee and a rather expensive option.

I've had two engineers now, both of whom haven't had a clue and just changed bits of cable and tightened screws here and there, nothing to actually find out and address the real problem.

I'll have to leave Virgin at this rate as I'm just not getting a decent TV service and Virgin isn't REALLY helping.

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