Menu
Reply
  • 7
  • 0
  • 0
Craig44
Joining in
257 Views
Message 1 of 8
Flag for a moderator

To be announced

I have been getting "To Be Announced" on several channels on TV guide for several weeks. This is old TiVo V5 box. Turned off box and restarted. Checked system menu and don't see anything that stands out as an error with recent connection successful messages.

Other issue is that recordings are often breaking up / stop for several seconds. Ran Online test to check status with nothing found. Finally tried to phone virgin support but as expected, too busy as usual. What now?

0 Kudos
Reply
  • 3.06K
  • 306
  • 526
LittleMick73
Wise owl
237 Views
Message 2 of 8
Flag for a moderator

Re: To be announced

Hi press home then help & settings then network select re connect to the virgin media network this will take 30 or 40 minutes, you can step left and continue viewing.Regards Micky
0 Kudos
Reply
  • 7
  • 0
  • 0
Craig44
Joining in
226 Views
Message 3 of 8
Flag for a moderator

Re: To be announced

Already tried. But thanks for suggestion.

0 Kudos
Reply
  • 2.13K
  • 157
  • 337
japitts
Problem sorter
200 Views
Message 4 of 8
Flag for a moderator

Re: To be announced

Let's cover some basics then. I'm assuming live TV is ok, and therefore your incoming "signal" is considered ok. Also I'm assuming you have a TiVo box rather than V6, therefore the internet connection is inbuilt.

Your box attempts to call home to update the EPG (TV guide) roughly every 6 hours, and if too many of these fail then naturally "To be announced" is the result. It therefore follows that your are essentially reporting that the calls home are failing.

So let's see why they're failing - I can't make out from your previous posts, if you're saying there's no errors showing on the connection screen. That would suggest that some are failing but others are succeeding. Or are they all failing - what does the box report as the last successful connection?

There's a chance you may have disk issues, given a comment about corrupted recordings - but let's be methodical about this.

0 Kudos
Reply
  • 7
  • 0
  • 0
Craig44
Joining in
156 Views
Message 5 of 8
Flag for a moderator

Re: To be announced

Hello Japitts

Yes, this is Tivo Box.

Okay, from Home>Help&Settings>System Information

VCM Connection:

Last Attempt Friday Nov 8 at 09:17

Last Attempt Friday Nov 8 at 09:17

Next Scheduled Frid Nov 8 at 09:32

From View Network Diagnostics the Port Configuration Test appears to be permanently at a status of testing.

This old Blueyonder setup with TV and internet connections split before they come into the building and going to different rooms.

Checked Virgins channel guide on tablet app and missing programs are listed.

Only mentioned recording issue as appeared to occur around same time as "To Be Announce" issue.

Thanks for Responding.

Craig

 

0 Kudos
Reply
  • 2.13K
  • 157
  • 337
japitts
Problem sorter
148 Views
Message 6 of 8
Flag for a moderator

Re: To be announced


@Craig44 wrote:

Hello Japitts

[snip]

Last Attempt Friday Nov 8 at 09:17

Next Scheduled Frid Nov 8 at 09:32

From View Network Diagnostics the Port Configuration Test appears to be permanently at a status of testing.


So your TiVo's modem has dropped off the network, and therefore all the online updates are failing. I suspect the "Heartbeat" green light on your TiVo is flashing.

It may be a "virtual" issue that just needs VM to reconnect it from their end, or it may be a physical problem with your box.

In either case, the resolution is the same. Call Virgin, explain your symptoms and what's been done. You're looking to end the call either with your box connecting to the network and receiving all its lost updates (may take 20-30 minutes once the modem issue is solved), or having an engineer visit booked. In the nicest way, don't settle for anything else.

  • 7
  • 0
  • 0
Craig44
Joining in
128 Views
Message 7 of 8
Flag for a moderator

Re: To be announced

No flashing green. Thanks for providing second pair of eyes on issue. Back to trying to get through to virgin. 

Thanks again.

0 Kudos
Reply
  • 7
  • 0
  • 0
Craig44
Joining in
117 Views
Message 8 of 8
Flag for a moderator

Re: To be announced

Two hours and three calls to virgin support. Faulty hard drive seen as cause. Engineer arranged for Monday. Advised that V6 box has wi-fi built in to allow it to connect to router which is in another room. Fingers crossed it.

0 Kudos
Reply