Virgin Media Community

[rachielu33]

Hi, my tivo box has been turning itself off about 8 times now within the past hour alone and not restarting itself but we can turn it back on. Why could it be doing this?

[japitts]

Your TiVo is faulty and most likely needs replacing.

You can either wait here for staff to pick up this thread and arrange it, that might take a couple of days. Or call in to do so - 150 from a VM phone or 0345 4541111 from any other phone. Choose the "I have a fault" options.

[Chris_W1]

Hi rachielu33, thanks for the message and welcome back to the forums, I am sorry to hear that there is an issue with the box and this is not the experience which we want you to have with us. Can you confirm if this is still happening or has this since been resolved? ^Chris

[rachielu33]

Hi, it appears to have stopped doing this itself since I posted this so for now it is resolved. Thank you for getting back to me though.

[Paul_DN]

Hi rachielu33,

Thank you for reaching back out and for the update, glad to hear your TV Box has now stopped turning itself off, you can find support around TV issues here.

If you do need any further help, please do not hesitate to reach back out.

Regards

Paul.