Virgin Media Community

[Tony-4658]

Hi, for past few days my TiVo box constantly keeps rebooting about every 20minutes, which to me says the box is faulty. Contacted virgin and operator I think fobbed me off, tried telling me it was because they were doing "updates" in my area, however neither my phone or internet is having any issues. The operator told me these updates will be lasting about another week, so i basically have got to put up with unwatchable tv for at least another week before i can get any more action on this. 

[Cueball99 · Accepted solution]

Yeah definitely been fobbed off. I'd call again and insist on an engineer visit or to be sent a new box.

[Lisa_CC]

Hi Tony-4658,

Sorry to hear that your TiVo Box isn't working as expected and understand that the constant rebooting must be frustrating for you.

I'm unsure why the agent advised you that the updates will last another week as this is incorrect.

I'm going to send you a Private Message asking for some details so I can take a look at your account and TV issue.

Regards,

Lisa