Tivo v6 box keeps rebooting

[mad_mike]

My Tivo V6 box failed suddenly yesterday (annoyingly very near the end of the England/New Zealand rugby game). Since then, every time I try to restart it it goes into an endless restarting sequence (welcome message, then “starting up”, then back to the welcome message, etc). I left it switched off for the whole night to cool down, but exactly the same happens this morning

[newapollo]

Hi @mad_mike 

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Matthew_ML]

Hey mad_mike, thank you for reaching out and I am really sorry to hear you are having some issues with your TV box.

I am going to send you a PM so we can look into this, please look out for the purple envelope.

We will get to the bottom of this issues. Thanks