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Tivo stuck in a boot loop

Hi all. Hope everyone's having a good day.

My Tivo is stuck in a reboot loop with a purple "Starting Up" screen. I've tried all of the usual things (unplugging, changing HDMI port, checking connections etc.) and left the thing going for two days, all to no avail.

I've tried contacting Virgin Media on the phone but it seems that they're unable to help at all because of coronavirus restrictions closing their call centres. All I get is a recorded voice that eventually hangs up the call.

I'm not getting any response on Twitter either, so I'm stumped as to how to get my problem dealt with.

Can anyone please offer any suggestions? Many thanks.

 

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Re: Tivo stuck in a boot loop

Hi chrisjwright,

Sorry to see you are havaing major problems with your TIVO box.

Have you tried signing into Service status at the top of this page and run a test against the TV box? By doing this VM should be able to send a signal to your box and try to repair it.

If that doesn't work then you need to contact the Faults team. 

You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

The phone lines are still operating. You can call  150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faultsbut best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: Tivo stuck in a boot loop

Thanks for your reply newapollo!

I've just sent a text as you suggested. I'd found that number before but I didn't know that I had to put "TV Faults". I just sent a message asking for help - no wonder I didn't hear anything!

When I try to phone Virgin Media I'm not getting the same experience. The recording says that they're going to run tests, then comes back a few seconds later saying that they can't find a fault. There are no questions and after being told about the website again, the call is ended.

I'll try calling again first thing in the morning.

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Re: Tivo stuck in a boot loop

Hi Chris,

 

Thanks for reaching out to us in our community, I am sorry to hear your having issues with your Tivo box looping, I haven't been able to locate your account using the details we have for you, since your last post have you managed to speak to us in regards to your faulty TiVo box ?

 

Regards

 

Paul.

 

 

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Re: Tivo stuck in a boot loop

Hi, and thanks for your reply. I managed to get hold of someone via Twitter and the issue is now resolved.

It turned out that a replacement Tivo was needed. Fair play to Virgin Media; once I eventually got connected with someone they sorted things out quickly and I got the replacement the next day.

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Re: Tivo stuck in a boot loop

Hi Chris,

 

Thank you for coming back to m e with an update, glad to hear your issue is now resolved by being sent a new set top box, stay safe.

 

Kind regards

 

Paul.

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