@dannylau wrote:
Switch off the tivo before you call, and it will see it as a fault
Interesting danny - that's a new one but I can imagine that working!
My advice was going to be the same I tell everyone having problems with the IVR... once you've chosen the "I have a fault with my TV service" option, don't press any more buttons and just wait. Ignore the offers of a text or self-service, just wait. If the IVR hangs up on you, then redial immediately and repeat the process.
But, if your box is likely to be replaced, I like your suggestion better.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks