I've been having trouble with the power button on my Tivo remote control not working very well for several months now whereby you have to press it down for ages before anything happens. The rest of the buttons on the remote work fine so I'm guessing this particular button has simply worn out over time (as has most of the white text on the buttons that are regularly used). We've tried using new batteries but to no avail, it's the button itself in question.
Would it be possible therefore to obtain a replacement remote control please ?
You need the TV Faults option when dialling 150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues
You could also try the text messaging service. Just send a text with a description of new remote to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali