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Tivo remote problem

AaJenny
Tuning in

on ‎30-05-2023 07:20

Hello

We recently.ordered a replacemet controller about 6ish months ago.

Its been working fine until last night. Now, for some reason, when you press any button on the controller, it inputs a 1. I've tried to reset it but all the buttons mean 1 now. (E.g , if I try to press the home button and the my shows button it comes up on the screen as 11). It also seems to be entering commands without anyone touching the controller.

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4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

on ‎30-05-2023 11:08

Hi @AaJenny 

I realise this sounds obvious, but have you tried new batteries?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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AaJenny
Tuning in
In response to newapollo

on ‎31-05-2023 08:47

Yes we have.

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newapollo
Very Insightful Person
Very Insightful Person
In response to AaJenny

on ‎31-05-2023 19:00

Check the help page <<< here >>>  if it's still not working after following those instructions there will be  a link to order a replacement remote.

There's also a link on the order remote page to download the TV Control app which you can use as a temporary remote.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Natalie_L
Forum Team (Retired)
Forum Team (Retired)
In response to AaJenny

on ‎02-06-2023 20:13

Hi AaJenny, 

Thank you for reaching out to us here on the Community. 

We are very sorry to hear you are experiencing issues with your remote control, we will do all we can to help. 

Can you please confirm if you have been able to take a look at the support page provided by newapollo and if that has helped? 

If not, please let us know and we will be happy to assist further. 

Thanks, 

 

Nat
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