We recently.ordered a replacemet controller about 6ish months ago.
Its been working fine until last night. Now, for some reason, when you press any button on the controller, it inputs a 1. I've tried to reset it but all the buttons mean 1 now. (E.g , if I try to press the home button and the my shows button it comes up on the screen as 11). It also seems to be entering commands without anyone touching the controller.
I realise this sounds obvious, but have you tried new batteries?
Check the help page <<< here >>> if it's still not working after following those instructions there will be a link to order a replacement remote.
There's also a link on the order remote page to download the TV Control app which you can use as a temporary remote.
Thank you for reaching out to us here on the Community.
We are very sorry to hear you are experiencing issues with your remote control, we will do all we can to help.
Can you please confirm if you have been able to take a look at the support page provided by newapollo and if that has helped?
If not, please let us know and we will be happy to assist further.