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Fords1
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Tivo remote not working properly

Hi, can anyone help? Certain buttons on TiVo remote have stopped working! I can no longer record or use the down cursor. How do I get a new remote?  Customer services are not taking calls because of the Covid crisis.
Any help would be great.
Thanks

 

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apcyberax
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Re: Tivo remote not working properly

Customer services are taking call s. Wait times are just longer than normal

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keithse
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Re: Tivo remote not working properly

You can text (not call) Virgin on 07533 051 809 and after a bit of to-and-fro with an automated bot at first you should be able to start a text chat with a VM rep who can send you a remote.

Or you can wait for someone from VM to pick up this thread.

Keith

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Fords1
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Re: Tivo remote not working properly

Many thanks, I will try that.
Sue.
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