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paulww
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Tivo remote control

Is it possible to get a replacement Tivo remote control without having wait for an eon on the end of a telephone, and if so, how? Ours has died (tried new batteries to no avail), and while we're managing to get by with an old V+ remote that I found gathering dust at the back of a drawer, it obviously doesn't offer the full range of functionality.

Thanks in anticipation,

Paul

 

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newapollo
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Re: Tivo remote control

Hi Paul,

You should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link  Order new remote 

On the same page click on the link to download the TV Control app. You can use that as a temporary remote until you receive the replacement.

Dave

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Serena_C
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Re: Tivo remote control

Hi @paulww

 

Welcome back to our Community Help Forum 🙂

 

Thank you for making this post regarding ordering a replacement remote, I'm sorry to hear that your TiVo remote has stopped working.

 

Were you able to order one online following the steps @newapollo kindly provided?

 

If not, please let me know and I'd be happy to arrange a replacement remote for you.

 

Kind regards,

Serena

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paulww
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Re: Tivo remote control

Hi guys,

Thanks very much for the responses. Unfortunately it appears that the relevant web page is currently out of action - I keep getting redirected to the "Oops... somethings broken" page!

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Martin_N
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Re: Tivo remote control

I'm sorry that hasn't loaded for you. 

 

Have you been able to try that on different web browsers?

 

^Martin

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paulww
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Re: Tivo remote control

I have Martin - Chrome, Edge and Firefox 

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Hayley_S
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Re: Tivo remote control

Thank you for confirming this @paulww.

 

I need to bring you into a private message so I can help you further, please look out for a plum envelope at the top right of your screen.

 

Many thanks,

Hayley
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Hayley_S
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Re: Tivo remote control

Hello @paulww,

 

I have requested for a new remote to be sent to you now 🙂 Thank you for talking to me in a private message.

 

You should get this in the next 3/5 working days.

 

I hope this helps, let me know how you get on.

 

Many thanks,

Hayley
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paulww
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Re: Tivo remote control

Many thanks for all your help - new remote arrived this morning. 😃

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Paulina_Z
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Re: Tivo remote control

Hi @paulww,

 

That's great to hear about your remote! 🙂

 

Let us know if you need an further help or support on this issue.

 

Thanks,

Paulina_Z
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