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Tivo remote control

Hi my remote control isn't working. I have changed the batteries and went through all the trouble shooting on the website. I have called 150 not able to speak to anyone and tried the live chat where again I am not speaking to a real person. Can anyone tell me how I can get a replacement remote please for a tivo box? Thank you.

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Re: Tivo remote control

Hi you have to use a phone go down the TV faults route and they will send you a new one in the post, the moderators on here are not empowered to do this.Regards Micky
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Re: Tivo remote control

Hi Micky thanks for the reply. I have phoned a couple of times and went through the TV faults options. Is there an option to speak to someone or is it all automated?

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Re: Tivo remote control

Hi if you phone again immediately after ringing the system should recognise you have just rung and hopefully connect with a human being, also first thing in the morning 8am you will get through quite easily, also if you have your security number to hand it helps greatly, hope you have some luck.Regards Micky
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Re: Tivo remote control

Hi Triodavidson, 

 

Thanks for your post and welcome to our community 🙂

 

Sorry you've had some trouble getting through to the team previously.

 

Let me know if you still need help and I can pop you over a private message 🙂

 

Alex_Rm

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Re: Tivo remote control

Hi Alex yes still can't get through on the phone. Any help you can provide is appreciated, thanks.

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Re: Tivo remote control

No worries Triodavidson,

 

I've sent you a private message- little plum coloured envelope in the top right hand corner 🙂

 

Alex_Rm

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