Just send a text with a description of replacement remote to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. Be sure to confrim which box you have.
You can also call 150 from your Virgin landline, or 0345 454 1111, butbest to call at 8am to avoid call queues
In the meantime you can download the TV Control app to use till you receive a replacementDownload links
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali