Showing results for 
Search instead for 
Did you mean: 

Tivo remote control broken

Joining in

Struggling as can't order a new remote online, as it loops round, despite trying to use Chrome, Firefox etc. Please Please Please can someone from Virgin Media pick up message and order me a new remote !! 


Very Insightful Person
Very Insightful Person

Hi @WW3 

A member of the forum team should pick this up for you in a day or two.

In the meantime do you have the TVControl app? If not you can download that and use it as a temporary remote.

There are links to download the app for ios and android systems on the following page :- 

Plus details of how to use the app <<< here >>> 

Or call in and speak to Faults 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and order the remote for you.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Forum Team
Forum Team

Hi @WW3 

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill