Tivo remote control broken

[WW3]

Struggling as can't order a new remote online, as it loops round, despite trying to use Chrome, Firefox etc. Please Please Please can someone from Virgin Media pick up message and order me a new remote !! 

[newapollo]

Hi @WW3 

A member of the forum team should pick this up for you in a day or two.

In the meantime do you have the TVControl app? If not you can download that and use it as a temporary remote.

There are links to download the app for ios and android systems on the following page :-

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/telly-hacks-2020 

Plus details of how to use the app <<< here >>> 

Or call in and speak to Faults 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and order the remote for you.

[John_GS]

Hi @WW3 

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further.