Fairly recently TiVo recordings keep freezing- sometimes the recordings freeze a number of times throughout a recording- any solutions to resolve this issue
Thanks for your post and I'm sorry to hear you're having some trouble with your recordings.
I've run a fault check on your account and it's showing that there are some issues with the box and it's recommending a fault swap.
If I do this you would lose the recordings you have on your current box, let me know if you're happy for me to go ahead and arrange this, and I can pop you over a private message.
Hi there - thanks for the response - have noted what you’ve suggested. Please would it be possible to proceed with the suggested box swap. Many thanks
Thank you for coming back to us, I will send you an invite shortly, please click on the purple envelope to accept,