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Tivo recordings keep freezing

Fairly recently TiVo recordings keep freezing- sometimes the recordings freeze a number of times throughout a recording- any solutions to resolve this issue 

 

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Re: Tivo recordings keep freezing

Hi masefield, 

 

Thanks for your post and I'm sorry to hear you're having some trouble with your recordings.

 

I've run a fault check on your account and it's showing that there are some issues with the box and it's recommending a fault swap.

 

If I do this you would lose the recordings you have on your current box, let me know if you're happy for me to go ahead and arrange this, and I can pop you over a private message.

 

Alex_Rm

 

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Re: Tivo recordings keep freezing

Hi there - thanks for the response - have noted what you’ve suggested. Please would it be possible to proceed with the suggested box swap. Many thanks 

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Re: Tivo recordings keep freezing

Hi masefield,

 

Thank you for coming back to us, I will send you an invite shortly, please click on the purple envelope to accept,

 

Kind regards

 

Paul.

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