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Allanwilliams
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Tivo rebooting daily sometimes 4 or 5 times

I am so fed up and frustrated this should not be happening , all l want is to talk to a person . If l have to verify l am not a Robot why then is all my correspondence with a robot .

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japitts
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Re: Tivo rebooting daily sometimes 4 or 5 times

You need TV faults.. once you've dialled the normal CS number and chosen the "I have a fault" option, don't press anything else. Ignore the offer of a link, text message, self-service and whatever else. Just wait, and the queue should beckon.

Or wait here and staff should respond after a day or so.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
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Re: Tivo rebooting daily sometimes 4 or 5 times

Good Morning @Allanwilliams, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the set top box rebooting on a regular occurrence.

Can you possibly advise me how much space you have left on the box for recordings? Is this close to 100%?

Please also ensure that all connections are finger tight and connected securely for me

Kindest regards,

David_Bn

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Allanwilliams
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Re: Tivo rebooting daily sometimes 4 or 5 times

all conbections are fine storage never above 66%. An engineer is coming today👍

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Travis_M
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Re: Tivo rebooting daily sometimes 4 or 5 times

Hi @Allanwilliams

 

Thanks for posting on our community forum

 

Glad to hear you managed to get the engineer booked, how did the visit go? Is the issue now resolved?

 

Regards

 

Travis_M
Forum Team



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Allanwilliams
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Re: Tivo rebooting daily sometimes 4 or 5 times

The engineer arrived on time very nice man changed the box no quibble or drama .

Kudos to virgin👍

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Nathan_B
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Re: Tivo rebooting daily sometimes 4 or 5 times

Hi there @Allanwilliams, thanks for the update.

I'm glad to hear this box has been changed for you to resolve the issue, if you need anything further we are always happy to help.

Regards

Nathan

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