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Tivo not working

Hi. On our TIVO box none of the channels are playing. I can get the guide up and My Shows but no channels play neither do the shows on my shows. I've done everything on the help guide and changed the HDMI cable but still nothing. Tried to ring but it says all offices are closed. Just want to book an engineer.

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Re: Tivo not working

Are you getting any error messages? Probably Sxxx or Wxx I'd imagine

Try calling 0800 5610061 to see if there's any reported issues in your area first.

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Re: Tivo not working

Thanks for your message. There are error messages. Programmes suddenly started working but no sound now.

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Re: Tivo not working

If you're getting error code, search for them on https://www.virginmedia.com/help/virgin-tv-error-codes to get some initial advice.

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Re: Tivo not working

Hello Lkaye,

Thanks for posting on our forums, I am sorry to hear you're having issues with your TV services, we would be happy to help troubleshoot for you. I'm unsure if your previous post was meant to say "there are no error messages" but if you are getting some, please let me know which ones are showing. You can search for them here - Error Codes - and follow the guide to troubleshoot. 

You can also use this link - Sound Issues - to troubleshoot your sound issue. 

Please let me know if this helps.

Thanks,

Megan_L

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