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Kam1708
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Tivo keeps glitching

Tivo keeps glitching/pixalating especially when watching it 1 or BBC.

I've tried rebooting the box, but it's still the same. 

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Re: Tivo keeps glitching

Hi Kam1708, 

Thanks for your post and welcome to our community. 

It's disappointing that your TiVo box is having some issues, it's not what we like to hear. 

Can you confirm it is a TiVo box or a V6? 

Is it all channels or does it happen more on HD channels?

Let us know Smiley Happy 

Emma_C - Forum Team
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Kam1708
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Re: Tivo keeps glitching

Hi its a Tivo box, mainly happens in BBC and itv1

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Re: Tivo keeps glitching

Thanks for confirming that Kam1708.

 

I've been able to locate your account using your forum details & I regret to inform you there is an ongoing issue in the area which I strongly suspect is responsible for the problems you've been experiencing. 

 

The fault is currently estimated to be ongoing until November, so we need to ensure that a bill reduction is applied on your account in the meantime. I'll send a PM shortly to confirm some details so I can get that arranged for you & hope to hear back from you soon.

 

Tom

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