Two days ago my trusty Virgin Media Tivo, which is about to celebrate its 10th anniversary, started to get into difficulties. It has crashed several times, got stuck on restarting a few times, displayed all sorts of lights, including the three green ones that signify a fault, displayed the "green screen of death" (ie "The DVR has detected a serious problem..." etc, which I believe is indicative of a hard drive issue), lost all my recordings and series links, only for them to magically reappear again later, and so on. Currently it appears to be working, although I suspect it won't be for long.
A few questions, if anyone know the answers:
1) Do I need to wait for it to fail completely before it's worth calling Virgin to report a fault?
2) Will they be able to replace it with another Tivo, or do they no longer do that? Reason I'm asking is my TV is even older than the Tivo and doesn't have an HDMI port, so it wouldn't work with a V6 or TV 360.
3) If they can replace it with a Tivo, would it be another 1 terabyte Tivo? I paid extra for the 1 terabyte model when I got it.
4) If they can't replace it with another Tivo, do they offer a choice between V6 and TV 360 or is the only option TV 360 now?
Thanks very much.