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Aitchie67
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Tivo green screen

Our tivo box has a green screen and we can't get hold of virgin because the offices are closed due to covid. We have tried all the online help but that hasn't worked. Does anyone know how to fix this?

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dannylau
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Re: Tivo green screen

A green screen means that the hard drive has failed, 150 should still work, phone up early to get through or text 07533051809 and wait for a reply or wait for a virgin rep to reply here, that may take a few days 

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Beth_G
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Re: Tivo green screen

Hi Aitchie67,

 

Thanks for your post and welcome to the community!

 

Apologies for our delayed response and for the issues you have with your Tivo box. We can certainly look into replacing the box for you. Please let us know if you'd been able to get some help with this since posting or if you are still seeking some assistance.

 

Kind regards

 

Beth

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