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Tivo freezing

I had a 2nd box installed in my sons room 3 weeks ago 

Waste of money as he cannot watch it due to it freezing and breaking up 

I have sent numerous messages to virgin since the 20th July and still no reply 

Can anyone help ?

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Re: Tivo freezing

Good Morning Weggy,


Thanks for your post on our Community Forum and I'm terribly sorry to hear that the box in your sons room keeps freezing.


This sounds like something that will need our close attention.


Would you be able to tell me if you've made sure that all cabling is tight and secured, including the HDMI cable that runs from the set top box into the back of the TV? 


It would also be helpful to know if this is happening on Live TV or via our On Demand/Catch Up services or evening on apps such as Youtube and Netflix


If you're still seeking assistance, do please response with the relevant answers and either I, or one of my colleagues, will pick this up for you


Kindest regards,



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