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Tivo freezing on playback

Hi,

Our Tivo 1TB has begun pausing and freezing during playback, both sound and picture. Usually it will restart playing after a few seconds or minutes without doing anything.

I have tried rebooting and power cycling the box but it doesn't help at all. The disc is about half full.

Help please!

Regards,

Duncan

 

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Re: Tivo freezing on playback

Hi Fastdax,

 

Thanks for your post and welcome to the community.

 

I'm sorry that you're having problems with pausing and freezing when you're watching things on your TiVo. I can appreciate you'd like to get this sorted out.

 

When is this happening? When watching live TV or when watching on-demand/recorded programmes?

 

Are all the cables attached securely at the back? 

 

Let us know and we can help further.

 

Thanks

 

Melissa 

 

 

 

 

 

 

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Re: Tivo freezing on playback

Hi Melissa,

The pausing / freezing only happens during playback of recorded programmes. The picture does not break up into pixels/macroblocks - it just freezes for seconds or minutes, then resumes in a stop/start manner and finally continues to play normally.

All menus work fine when this is happening. Watching live TV or on-demand is not affected.

All cables are secure.

Thanks,

Duncan

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Re: Tivo freezing on playback

Thank you Duncan.

 

Issues with recordings only generally come down to hard disk problems. which would mean a replacement of your box.

 

I'll pop you a private message now, so I can have this arranged for you.

 

Thanks

 

Melissa 

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Re: Tivo freezing on playback

Our new Tivo V6 is installed and working well. It's just like the old 1TB Tivo but better as it can record more programs simultaneously. I even transferred all my series links, thumbs and wishlists across so it didn't need much setting up.

Thanks,

Duncan

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Re: Tivo freezing on playback

Hi

We are getting trouble with playback of recorded shows where it freezes / screen goes black / restarts quite a lot over the past couple of weeks.

I have checked cables, reset box but still issue remains.

Also playing Netflix via channel 204 and watching shows same happens. 

Any ideas?

Kevin

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Re: Tivo freezing on playback

Hi KevCV21, 

 

Thanks for your post and welcome to our community 🙂

 

How're things since your post on Monday, any improvement?

 

Can you give this a go for me through the Menu- 

 

Home>Help&Settings>Settings>Network>Connect to Virgin Media Service Now


Alex_Rm

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Re: Tivo freezing on playback

Hi All,

Sorry for piggybacking on the original post.

I have the same problem with my Tivo box and suspect the hard drive has some bad segments.

I cannot get through to anyone via 150 and the online options for fault reporting do not cater for this particular problem.

Am I stuck with a faulty box until this COVID-19 lockdown is over?

Thanks in advance for any solutions,

Jason

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Re: Tivo freezing on playback

Hi

I had to wait about 45 minutes but when I got through the guy was helpful. He told me to delete all suggested recordings which I already had following a previous call with service team. I insisted I still had issues and he ran a more in depth test and admitted there was an issue with Tivo Box and sent one out via courier and I returned old one same way. This has been during Covid shutdown so keep perservering.

 

Kevin 

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Re: Tivo freezing on playback

Hi there

I have the same problem. Have checked all cables but recorded shows keep on freezing and then drop sound too. Was previously advised I need a new box which is now very old. HOw do I do this? 

THanks

Sam 

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