Menu
Reply
  • 5
  • 0
  • 0
Djack1999
Joining in
214 Views
Message 1 of 2
Flag for a moderator

Tivo box

On my wifi I have one  v6 box and roku box Both on wifi and my note 9 Samsung 

And xbox wired and an laptop wired 

 

But on the wifi app it shows 2 v6 boxs

And 2 phone,s 

I don't know why 

Also my v6 box keeps losing the signal  handshake icon is still showing  and my wifi is working 

Any help would be helpful 

0 Kudos
Reply
  • 959
  • 57
  • 179
Forum Team
Forum Team
158 Views
Message 2 of 2
Flag for a moderator

Re: Tivo box

Hi Djack1999,

 

Thank you for getting in touch, this is a weird one indeed! If the service seems to be working as it should, I wouldn't worry too much about this but we can certainly try a few things to see if we can get everything reporting as it should.

 

I've had a look at the backend of your services and it looks like the devices you've mentioned are showing up twice for us as well. I can see that you've recently rebooted the hub, but have you performed a factory reset at all? If not, I'd recommend giving it a go. This is done by poking a paperclip or similar into the pinhole labelled RESET for at least 20 seconds. Please bear in mind that this would revert any settings or passwords to their default and disconnect any wireless devices.

 

When you say your V6 loses signal, are you referring to the wifi connection or the actual TV service?

 

Thanks,

Rachael

0 Kudos
Reply