I can see from previous posts that this has been happening to a few people, and the answer seems to be an engineer call out / new box. Was there a recent software update that could be causing this, or are a batch of old hard drives all conking out at the same time??
I have done all the usual reboot, wait, (no good) remove all cables, wait for longer (overnight), replace cables, try again and again (still no good), so if I can avoid waiting in a long phone queue to be told to do all that a few more times I would be grateful.
If anyone knows of any possible solutions which would mean I don't lose my recordings that would be perfect!! Otherwise, can you please arrange a call out / send a new box please?
Hi, the TiVo box hasn't worked for a week now and it looks terminal to me. Not sure if nobody's replied because you're so busy, or if I wasn't clear enough in my first post that I need help? Could someone arrange a call out or a new box please, or if I have to phone it in before you can do this please confirm. Many thanks. R
Forum staff work through these posts, but it can take a few days. If you're off-service, I'd recommend you call into TV faults to progress this. It will almost certainly be the quickest way to get your box replaced.
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Thanks for asking. The TiVo was unrecoverable as expected. The good news is that I am now sorted and the replacement V6 box is fully up and running. Also, despite misgivings from reading various issues on this forum, I am very impressed with the V6 picture quality and sound - a definite improvement over the old TiVo, although there are noticeable differences in volume level output between the different apps.
Feedback on the process of getting up and running:
V6 box was delivered two days earlier than promised. Great!
I had been told on the phone that instructions for sending the old box back would be included with the V6 - the V6 instructions told me Virgin did not want it back so I should recycle. (Why did the phone operative not know that the box wasn't wanted back?)
Setting up the V6 was easy, up to the point when it stuck on 33% loading channels.
When I got through to the call centre to report this I was told the V6 instructions should have told me to call with an activation code. I followed the instructions to the letter and there was no requirement to call and no code was provided - the activation as described should have been automatic. So which was wrong - the written instructions or the process the call centre was expecting?
When the call centre kindly put me through to the technical department (after several 'on hold' conversations with team leaders, etc. - surely this is not an unusual event??) - they did indeed need to send an activation code to get my box up and running. So why is this not part of the process per the instructions? Baffling!!
All the people I spoke to were great and helpful and I got what I needed in the end. It just took a whole morning on the phone to get there, and the Virgin processes for set-up don't seem joined up at all.