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Mitul45
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Tivo box stuck in software update loop

Hi, my tivo box is stuck in a software update loop. Ibhave tried to hard reset and this has still not fixed it. I think the bix may be faulty.

Jroberts11
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Re: Tivo box stuck in software update loop

Hello

It sounds like you may need a replacement box.

With regards to getting this sorted, there is a way you can contact our team other than the Live chat or call route.

I'd suggest the best thing to do would be to contact the team via the text message service.

Their contact number is 07533051809.

The team will then be back in touch!

I hope this helps

Here to help! I'm a technician helping out whilst working from home. Find out more


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Scott_B
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Re: Tivo box stuck in software update loop

Hi. Send me a pm with you postcode and account number and i will look into it for you.


Here to help! I'm a technician helping out whilst working from home. Find out more


Moonfood
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Re: Tivo box stuck in software update loop

I have the same problem, please help!

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Muss60
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Re: Tivo box stuck in software update loop

I have the same problem. Tried  telephoning 150 now here. Please help. 

The Tivo is stuck on stage 1 of 3 for 48hrs now and keeps looping even after removing power for an hour and rebooting.

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John_GS
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Re: Tivo box stuck in software update loop

Hi Muss60

 

Thanks for posting and apologies for the TV box issue.

 

I'll send you a PM now so I can assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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