Virgin Media Community

[elaineb52]

Whenever l am pausing live TV and then return to play it no longer plays properly, it is all scrambled and broken. Is this a fault with my box?

[MOD EDIT: Subject title changed for clarity]

[japitts]

Sounds like a hard drive fault affecting recordings - this can't be repaired and needs a box replacement.

You can either call in to report this, or wait around for VM staff to respond.

[elaineb52]

Thanks, l thought it might be... l will wait and seeif someone from VM sees this 😊

[Kain_W]

Hi elaineb52,

Thanks for posting and welcome back to the community.

So sorry for the issues faced with the TV box.

From checking our service I can see that the box requires to be checked. 

I've dropped you a PM to discuss further.

Thanks,

[John_GS]

Hi elaineb52

Thanks for joining us on PM today.

Just to update the thread, the engineer visit was booked in for the TV picture issues. 

This can be tracked and/or changed in your online account - virg.in/myVM - let us know how the visit goes.

Best,

[elaineb52]

Thank you 😊