Virgin Media Community

[Feduprurth]

My tivo box isn't working well but u cant get through all thebohjne lines ir app say is reset box which doesn't make any difference.

Problem 1 paused tv programmes then stutter and freeze  getting worse as it took  itself back to beginning of the programme

Problem 2 TiVo recording s at pints under freeze and when start to go again have jumped or picture oixellayes then will later start to work normally .

Again reset doesn't  change this 

[japitts · Accepted solution]

If your live TV channels are ok, this tends to suggest your box has a hard drive problem.

You'll need to call VM Faults to report this and arrange the necessary replacement.