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lknowles78
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Tivo box recording stops then restarts a new recording later

For the last week I have been having the same issue on everything I am recording on my Tivo box. It doesn't happen on the V6 box.

The box will only record the first few minutes of any programme (max 6 minutes). It will stop recording and then start recording about 10 minutes later so I get 2 partial recordings with a 10 minute chunk missing.

I have turned the box off by the toggle switch and rebooted it and still the problem occurs.

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dannylau
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Re: Tivo box recording stops then restarts a new recording later

Sounds like the box is rebooting and the gap is the time it takes to reboot, I'd say you're box is on the way out or you have a signal issue, you can either give virgin a ring or wait here till someone gets to you 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Emily_G
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Re: Tivo box recording stops then restarts a new recording later

Thanks for the post Iknowles78.

 

Can we please confirm how your Tivo box is since your post? 

 

If you're still having some trouble can you please try the below steps?

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Thanks, Emily.

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lknowles78
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Re: Tivo box recording stops then restarts a new recording later

This morning it has crashed 4 times between 6am and 7am. It crashes in one of two ways. It either freezes with the picture frozen and the box is then unresponsive or it will completely go off and all lights will come on and it will reboot (eventually).

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lknowles78
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Re: Tivo box recording stops then restarts a new recording later

I have now also followed the steps and connected to the Virgin Media Service now. I await to see if it has worked.

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lknowles78
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Re: Tivo box recording stops then restarts a new recording later

No, it has just crashed again. 5 times in 2 hours now!

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Ryan_N
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Re: Tivo box recording stops then restarts a new recording later

Apologies for the delay in response here. 

 

I can see from your account a new box has been ordered for you. Have you got this as of yet? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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