Virgin Media Community

[Hale]

Hello

For the last few weeks my Tivo box keeps rebooting, it did happen late at night to start with, but now its happening whilst we are viewing (last night with 2 mins left of the last episode of a series so very very annoying). The box is very old, tried ringing virgin but constantly on hold.

any advice anyone?

Thanks

H

[Hale]

are you able to set a series link when a series isnt on?

Looks like I will need a new box soon as my tivo is on its way out and I am so sad to be losing my recordings but mainly all my series links.

haley

[japitts · Accepted solution]

No TV box should be rebooting that often, that sounds faulty. You can either call in to report it (150 from VM or 0345 4541111 from any other phone), or wait here where forum staff should pickup in a couple of days.

For TiVo/V6, go through all your SL and make a note of them. If you can find a single episode of each programme somewhere in the guide or OnDemand, you can create a new SL off the back of that.

[Hale]

Thank you. I tried ringing virgin fault line again but permanently on hold. So hoping to get some help from virgin through the forums. 
H

[Ashleigh_C]

Hi there @Hale 

Thank you so much for your post and welcome back to the forums! 

I'm so sorry to hear that you have been facing this issue with your set top box, and that you have been unable to speak to us via the phone. 

I have taken a look into the account and I can see that there does appear to be a few issues with the box and a replacement will be needed. 

I will pop you a PM now to arrange this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.