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phil993
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Tivo box picture breaking up.

Tivo box picture breaking up, ran online tests and it said that a problem was found but did not say what.  The facility to book an engineer is not there and we have spent over an hour on the phone with no response.  I understand that these are difficult times however even taking this in to account a basic level of service should still be available within a reasonable timescale.

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japitts
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Re: Tivo box picture breaking up.

Fault reporting really is best done by calling VM on 150 or 0345 4541111.

Quite often the automated system will run remote diagnostics and sometimes offer an engineer appointment booking. If not, it'll put you into the queue for a faults agent.

I'd recommend you use this option if you're having problems online.

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phil993
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Re: Tivo box picture breaking up.

Thanks for your reply.  Like I said the automated system did diagnose a fault but did not offer an engineer appointment.  We did try calling VM but after being on hold for over an hour gave up.  My point is that this is not the quality of service you should encounter in any circumstances by a company the size of VM.

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