Tivo box picture breaking up, ran online tests and it said that a problem was found but did not say what. The facility to book an engineer is not there and we have spent over an hour on the phone with no response. I understand that these are difficult times however even taking this in to account a basic level of service should still be available within a reasonable timescale.
Thanks for your reply. Like I said the automated system did diagnose a fault but did not offer an engineer appointment. We did try calling VM but after being on hold for over an hour gave up. My point is that this is not the quality of service you should encounter in any circumstances by a company the size of VM.