My Tivo box has been playing up and has gone off for long periods of time over the past week. I phoned again yesterday as at that point it had been 6 hours. I was told that it would be fixed. BUT 24 hours later it still isn’t fixed. This is really poor service. I am a nurse working very long hours and I need my TV so that I can switch off after an exhausting day at work.
I have done everything they have told me to do. For the last 12 hours it is has gone round in a little circle of welcome, starting up, problems detected can take upto 3 hours to fix, an arrow that fills up into a box and then the circle starts again. I have phoned 150 again, got an automated message to say an engineer had been booked to come. I have not been told of this and have no idea of when they are coming. I will probably be back at work when they turn up. Any idea on how I find out when they are coming ?
Welcome to the community and thanks for your post.
Sorry to hear that you've been having issues with your Tivo box over the last week.
I have been able to look into your account and can see that there is a congestion issue in your area that has been logged under reference F008756216 and has an estimated date and fix time of 26th Feb @ 1pm.
Are you having no service at all? The issues would cause issues with your services but still should be working but slower than usual. Please could you try a reboot of your box to see if this will help at all.
I have rebooted it so many times. It has been 24hours now and still the welcome, can take up to 3 hours etc. I have been on the phone to virgin for over an hour and get told it will be resolved within the next 4 days. This isn’t good enough. I know others in my area who aren’t having these problems. I am a nurse and need to relax after a very tough long weekend looking after very poorly patients. Instead my 2 days off are spent phoning virgin. When I rang 150 it said that an engineer had been booked to come to my home. No date or time was given. When I eventually got through to someone they said no one was coming to my house and engineers are in the area. Can someone please send me a replacement box.
Thanks for coming back to us Sally and I appreciate how stressful this can be but unfortunately the local area fault is causing these issues and we cannot send a new box out or send a technician until the area fault has been resolved.
I can see two faults registered on your account but nothing has been booked to send a technician out to you, the team may have meant that the network engineers were looking into the area fault but they wouldn't make any house calls.
Borrowed a V6 box off a friend and that boots up fine giving us terrestrial tv, all be it with an error code banner across it. Proving the old box was at fault.
I don’t suppose there is anyway to get this spare box to fully work is there? Would be quicker than sending a new one out. It stalls at loading info when i try and connect to the network. Or even getting rid of the error banner so we can at least watch some TV.