Tivo box looping

[jord001]

Hello all, my Tivo box is looping through the startup screen then goes black and starts again. I am surprised the box has lasted this long as I have had it many years. 

I tried the suggested turn it off and back on methods here in the community but its still the same. I used the help sections to check my tivo box and it said it could not connect with myy tivo box and then said 

We need to send a technician to fix things

Thanks for your patience. As there’s still an issue, we need to send one of our technicians to visit you.

Book a slot

I would have booked a slot BUT it said that i may be charged £25 and I had to agree to it to get the slot. After doing another search here and being quite concerned I want to make sure this tech visit will not cost me anything as the VM equipment has gone wrong.  Can someone get back to me please asap

Regards

Lee

[japitts · Accepted solution]

That's very likely the standard disclaimer that applies to any tech visit that is found to be a no-fault situation.

If your VM equipment is at fault - with an elderly TiVo that's exceedingly likely - there should not be a charge.

[jord001]

Hopefully one of the admin team will pop in and get things confirmed, and i can get the box fixed

thanks

[Chris_W1]

Hi jord001, thanks for the message and welcome to the forums. 

I am sorry to hear that there is an issue with the set top box and will send you a PM so that this can be looked into further, 

Kind regards, Chris. 

[Chris_W1]

Hi jord001, thanks for the reply. 

Please let us know how the visit goes and hopefully we can get things resolved for you. 

Chris.