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newcroft
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Tivo box keeps restarting

Our Tivo box keeps restarting itself every 15 minutes or so. Tried resetting and clearing it to no avail. Status test indicates that there is an issue and I can see other similar posts which indicate that a replacement is needed but trying to get out of the interminal online help loop of doom to actually get a message to someone is impossible so here I am.

Tried phoning but the Virgin lady says 'Good afternoon' then hangs up - every time! Not helping my self esteem.

Anyhow if there is anyone out there, please advise how i can report this to get a replacement please.

Regards,

IS

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John_GS
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Re: Tivo box keeps restarting

Hi newcroft

 

Thanks for posting and my apologies for both the delayed reply and also the TV issues. 

 

How's things been since posting? Had a check on the system and everything seems fine, let me know if you need further assistance.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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newcroft
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Re: Tivo box keeps restarting

Thanks for the response. All seems well at the moment. Not sure why. Maybe deleting everything did the trick.

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John_GS
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Re: Tivo box keeps restarting

Great to hear 🙂

Is there anything further I can assist with?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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