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Chrishulse27
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Message 1 of 10
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Tivo box keeps re-booting

 Sorry to bother you.
You fitted our Virgin box on Wednesday 
We are having a few issues with the service
It goes to a blue screen then says no signal. Then comes up with welcome in lots of different languages. Then goes to starting up and reloads. Last night this happened 4 times within a hour.
Also
When going through TV guide it freezes when you scroll down a few channels, then lets you scroll down a few more then freezes again.
Please feel free to call or advise me what to do.
Thanks.
Chris

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jpeg1
Wise owl
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Message 2 of 10
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Re: Tivo box keeps re-booting

Sounds like it's not getting enough signal. Do you have a secure coax connection? 

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jbrennand
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Message 3 of 10
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Re: Tivo box keeps re-booting

Is it a Tivo - or a V6? If a V6 how have you got it connected to the Hub?

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Chrishulse27
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Message 4 of 10
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Re: Tivo box keeps re-booting

It’s a v6 and connected  with Ethernet cable 

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Chrishulse27
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Message 5 of 10
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Re: Tivo box keeps re-booting

 So should be. Was only fitted by virgin engineer on Wednesday. 

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Message 6 of 10
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Re: Tivo box keeps re-booting

I would call customer service in the morning and request an engineer visit.

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Forum Team
Forum Team
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Message 7 of 10
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Re: Tivo box keeps re-booting

Hi Chrishulse27,

 

Thank you for your post. I'm sorry to hear about this. 

 

Has there been any change since your post?

 

^Martin

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Chrishulse27
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Message 8 of 10
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Re: Tivo box keeps re-booting

No

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jbrennand
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Message 9 of 10
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Re: Tivo box keeps re-booting

Call for a technician visit

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Forum Team
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Message 10 of 10
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Re: Tivo box keeps re-booting

Right I see. My apologies for that. 

 

I will private message you to get some details to look into this further. 

 

^Martin

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