Virgin Media Community

[essexalang]

Hi one of our home boxes, the Tivo one , has died. How do we get a replacement new box? Cannot get through to customer services! Any help appreciated. Many thanks. 

[newapollo]

Hi essexalang,

You need to contact the Faults team. You could try the text messaging service. Just send  a text with a description of TV Faults to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

When phoning 150 from a Virgin landline, or 0345 454 1111, options 1,1 and 2 (Faults) it's best to call at 8am to avoid call queues

When calling Faults you will go through a series of questions/tests, if that doesn't resolve the problem then call back around 10 minutes later and an agent should pick the phone up.

[essexalang]

thanks Dave that’s really helpful will try the text service.