The picture quality on all channels is very poor, all channels pixalate to the point of being unwatchable.
I called 150 and gave had the tivo box replaced. This has made no difference.
I have replaced the hdmi lead, and checked all the virgin media connections to ensure they are tight and secure. There is apparently no known network issue in my area, so rather stumped as to what to do next.
The Tivo box has been reset, and is left on standby overnight. There are no pixellation issues with Netflix or Amazon prime, so my TV being the issue can be ruled out.
I am unable to get through to the faults team to progress.
Thank in advance for any help or other suggestions offered.
Pixellated pictures on live TV are often the sign of signal issues - if VM have previously replaced your TiVo, then it's entirely possible there's another fault somewhere between your box and the streetcab. That part of the network is unique to your installation and probably isn't affecting any other customer.
OnDemand & streaming apps use the internet connection rather than the TV signals, so would be unaffected by signal issues.
When you say you're unable to get through to the faults team, what do you mean? Are you having problems with the automated system, or is it something else? Staff do respond on these boards, but - especially at the weekend - it may take a couple of days to pick this up.
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Thanks Japitts, thought it might be a cab to home issue. Was waiting in Q for quite some time trying to get thru to the virgin media team to help. My patience just wore a bit thin. But I'll try again tomorrow.
Of course, I'd be more than happy to look into this for you. I'll just need to confirm some details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.