I have an intermittent problem with my tivo box. The picture either freezes or the screen goes completely blank. This can happen when either watching live tv or a recording. Also, sometimes it won't change channel, bring up the home screen or go to standby.
It will reboot if switched off but can happen 2 or 3 times in an evening until we get fed up and abandon it.
If your TiVo is freezing repeatedly, and you're having to reboot it to regain control, I'd say the box has a fault.
The best thing in this case would be to call VM and report your fault. 150 (from a VM phone) or 0345 4541111 (from any other phone) and choose the "I have a fault with my TV service" options.
As an aside, if you've had your package a while, and have VM broadband, it may be worth considering a swap to a V6 box that would be a vast improvement on yours, but use the same software. A like-for-like fault replacement shouldn't be an issue, even if you don't do this.
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