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macyorky
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Tivo box freezing

my tivo box keeps freezing and will not respond until its turned of and rebooted any help please

 

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Katie_WT
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Re: Tivo box freezing

Hi there @macyorky

 

Welcome back to our Community - sorry to understand that you've been having some issues with your TV services recently. Does it freeze whilst you are doing anything in particular or can it happen at anytime? Does the picture freeze or just the functionality of the box? 

 

I have located your account from your forum information and can see that you have 2 boxes with us; are you having issues with just one of the boxes? At the time of checking, I can see that one is currently offline; is it this box you're having the problem with? 

 

Can you advise how often this is happening with the box in question macyorky? Is it daily or just happened the once recently? If you could pop back if this is happening on a more daily basis that would be great - just make sure the box is on so we can see if we can run any checks. 

If you do need a new box, would you be happy with this being posted or would you rather a technician visit? 

 

Cheers

 

 

 

 

Katie - Forum Team


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macyorky
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Re: Tivo box freezing

it is the box that is always on, the problem is happening almost daily I dont mind a new box being posted out if that is required.

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macyorky
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Re: Tivo box freezing

It is the functionality of the box that is the main problem 

 

                       Thanks

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Katie_WT
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Re: Tivo box freezing

Thanks for popping back so quickly @macyorky

 

I'm not able to connect to either box currently - can you confirm that the one with the issue is turned on and not on standby for me so I can go through some more checks this end first? 

 

Cheers

Katie - Forum Team


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macyorky
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Message 6 of 11
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Re: Tivo box freezing

Both boxes are turned on at the moment .

                                                 thanks

 

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Katie_WT
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Re: Tivo box freezing

Thanks @macyorky

 

I can see that the box hasn't been manually rebooted for around 12 days - if you're not able to reboot, would you like me to do that for you? 

 

Cheers

Katie - Forum Team


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macyorky
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Message 8 of 11
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Re: Tivo box freezing

the box is turned of and back on most days so could you try it for me 

 

                                      thanks 

 

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Ryan_N
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Message 9 of 11
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Re: Tivo box freezing

When you have turned it off - is this a full power down at the wall or are you putting it in standby mode? 

 

Cheers.

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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macyorky
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Message 10 of 11
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Re: Tivo box freezing

We have used both methods mainly switching of the box 

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