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Odoubler
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Tivo box freezing

Our TiVo box freezes pretty much daily. We have to repeatedly reset it and or the tv. Usually takes 10-15mins on each occasion.

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David_Bn
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Re: Tivo box freezing

Good Afternoon Odoubler

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having reoccurring issues with the set top boxes, how are things looking since your most recent post?

 

It appears that one of your boxes is currently unreachable, is this currently switched on?

 

The other box appears to be in spec currently.

 

Kindest regards,

 

David_Bn

 

 

 

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Odoubler
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Re: Tivo box freezing

Hi - both boxes are plugged in although may have been on standby. I have just turned them both on. 

 

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David_Bn
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Re: Tivo box freezing

Thanks Odoubler,

 

It's still showing as one box is unreachable - is this currently connected to the broadband services?

 

Can you try rebooting box set top boxes for me? Can you also tell me if you've performed any resets on the boxes at all?

 

Kindest regards,

 

David_Bn

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Odoubler
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Re: Tivo box freezing

Both are connected to broadband and were working fine.I've just rebooted both. Apart from switching off and on I havent done any reset. 

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David_Bn
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Re: Tivo box freezing

OK, if you the reboot doesn't improve the services, would you be willing to perform a reset on the effected set top box?

 

Kindest regards,

 

David_Bn

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Odoubler
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Re: Tivo box freezing

If that's what's needed to fix it then yes. Does that mean you lose any recordings saved on it.

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David_Bn
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Re: Tivo box freezing

If you reset the set top box this would delete all recordings on the set top box as well as settings.

 

The set top box would be restored to its factory settings

 

Kindest regards,

 

David_Bn

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Odoubler
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Re: Tivo box freezing

Ok thanks- can you tell me how to do the reset.

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David_Bn
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Re: Tivo box freezing

Hi Odoubler,

 

Thanks for coming back to me

 

If you check out this link - https://www.virginmedia.com/help/virgin-tv-restart-or-reset-your-box

 

This will instruct you how this can be done on the faulty set top box

 

Kindest regards,

 

David_Bn

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