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PearlyQueen
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Tivo Remote Control

Hello, is it possible for someone from Virgin to organise a replacement remote for me please?  Some of my buttons have stopped working.  Totally unable to get a response via text help and only get an automated message on the phone saying the call centres are closed.

Thanks!

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newapollo
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Re: Tivo Remote Control

Hi PearlyQueen,

Have you tried changing the batteries?

The text messaging system can take up to 72 hours.

The call centres are still open. If phoning you should try at 8am when lines are least busy.

A member of the Forum Team may pick this up for you but it may take a couple of days.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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trowboy
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Re: Tivo Remote Control

Hi

I have the same problem.... do you have to pay for a new remote or are they free with your contract ?

Rob
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PearlyQueen
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Re: Tivo Remote Control

It's essentially rented as part of your Tivo so should be covered by Virgin.  I had a replacement several years ago for free.

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PearlyQueen
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Re: Tivo Remote Control

Hello, still waiting for a response on this - still failed to get a phone call answered, this is my last hope - need this fixing. 

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Chris_W1
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Re: Tivo Remote Control

HI PearlyQueen, thanks for the message.

 

I am sorry to hear that you are having issues with the remote, and we will be happy to assist with this. Can you confirm if you are still in need of the remote control or have you since managed to get this resolved.

 

Please let us know and we will look to see if we can get this done for you - Chris

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PearlyQueen
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Re: Tivo Remote Control

Hi, yes I still need it.

Thanks,

Anne

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Chris_W1
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Re: Tivo Remote Control

No worries, I will send you over a private message. Chris

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Chris_W1
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Re: Tivo Remote Control

HI PearlyQueen, we are happy that we were able to get this reoslved. Please come back if you need anything - Chris

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