Hello, is it possible for someone from Virgin to organise a replacement remote for me please? Some of my buttons have stopped working. Totally unable to get a response via text help and only get an automated message on the phone saying the call centres are closed.
I am sorry to hear that you are having issues with the remote, and we will be happy to assist with this. Can you confirm if you are still in need of the remote control or have you since managed to get this resolved.
Please let us know and we will look to see if we can get this done for you - Chris