About a month ago the Tivo box started to display 'To be Announced' across all channels and now we are unable to record any programs rendering the box next to useless. Have tried rebooting both the box and broadband to no avail and running the online service test informs that we need to contact virgin media. Well, I have tried to contact virgin a couple of times and on both occasions have spent 80+ minutes on hold only to give up eventually as the line had gone silent.
Can anyone help as Virgin are near impossible to get hold of.
This is a symptom of your box losing its internet connection, and therefore not getting guide updates that use the net to download.
Which box do you have? Is it the TiVo, which has an inbuilt modem, or the V6 which relies on a connection to your homehub? If you're not sure you can check here
The advice differs subtly depending which you have, but on the assumption of a TiVo - follow Home > Help & Settings > Settings > Network connection. When was the last successful connection? If you follow "connect to Virgin Media service" and wait perhaps 30minutes before rechecking, what does it say?
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Its the original Tivo box and has the inbuilt modem but is also connected to the hub to make it visible to a second V6 box.
The box is showing as successfully connected to the network and also returns a successful connection to Virgin media services but the program info still does not update. Reckon this one needs an engineer visit or be replaced.
The white cable from the wall box is connected to a small two way metal splitter, one white cable goes to the Tivo box and the other white cable goes to the hub. Over a year ago the installer connected a ethernet cable from the tivo box to the hub to allow the original tivo to network with the two new v6 boxes installed upstairs. It's pretty much irrelevant now as the tivo box is in a continual reboot loop, currently says starting up, all lights flash then it reboots again.
Its utterly useless and has been for months.
We have had the box pretty much since they first came out, it may have been replaced after a year due to a fault but I can't remember if that is correct or not.