Virgin Media Community

[RDale]

The power cable to my Tivo box has split, how do I get a new one please?

[japitts]

If you mean the power adapter, you have 2 options:

Call VM (150 from a Virgin phone, 0345 4541111 from any other phone) and follow the fault options.

Wait on here for VM staff to respond, may take a day or so.

[Paul_DN]

Hi RDale,

Thank you for reaching out to us in our community and welcome, sorry to hear your power cable for your TiVo has split,  

Which box is it and which cable has broken, is it the full thing or just the power lead part?

Regards

Paul.

[RDale]

Hi Paul,

I believe it's a v6 box.

The snap is on the lead from the adaptor to the TiVo box, right by the small plug connector to the TiVo box itself.

The lead from the mains plug to the adaptor appears to be fine.

Thanks,

Rob

[Ashleigh_C]

Thanks so much for updating us @RDale

Could you possibly provide us a picture of the broken cable so we can make sure we send the right one out? 

Thank you. 

[RDale]

[Ashleigh_C]

Thank you so much for that it's very helpful. 

I can confirm from your account you do have a V6 box and I have ordered out a replacement PSU for this. It should be with you in 3 to 5 working days, and you should be able to view the delivery from your My Virgin Media App or online here. 

Please let me know, how thing are looking once this has arrived. 

Thank you. 

[newapollo]

Hi Rob,

I don't know if you've already got the tvgo app  but if you haven't then you can download it and use it watch the majority of the main channels on a tablet, phone or laptop/pc whilst waiting for your replacement power lead.